Living in Your Pure Home

Improving Our Service

Customer Satisfaction Questionnaire

Pure Homes takes pride in the properties we build and we value your opinion to help us improve the products and services we provide throughout your journey with us. To encourage this we give all new Pure Home owners a Customer Satisfaction Questionnaire which gives you the opportunity to feedback on our services.
Your co-operation in completing this Questionnaire is greatly appreciated as we always want to be the best we can be, making continual improvements.

Any information provided by you is strictly private and confidential, and used for internal use only.

Complaints & Disputes

At Pure Homes our aim is that you receive excellent customer service and high-quality home to be proud of.

Should you require to make a complaint then you must do so in writing. Please address your communications to

You will receive an acknowledgement within 7 days confirming receipt of your correspondence, indicating our procedure and the timescale we will require to investigate the issues raised.

We will continue to correspond with you and will co-operate with any appropriately qualified professional advisors you may appoint to help resolve dispute.

If a LABC related issue cannot be settles amicably between us, then you may get help through the LABC Dispute Resolution Service. To begin the process, you will need to contact them on 08450540505 or
If the complaint falls outside the LABC scheme you may refer your complaint to an Independent Dispute Resolution Scheme after 56 calendar days from first raising the complaint and no later than 12 months following Pure Homes’ Final response.